iPad – Still loving it, still hating it

This is an update to my previous post on the iPad. Every time I glance through the posts in this blog, I wander how someone who just found the original posting (written after one day using it) could react to my rant.

After all, with hype about the device still exploding, calling the iPad a like-warm gadget, from a company that lost its gonads, may sound to many in the complacent lynch mob like “yep, another missed shot”.

Yet, regardless of my ability to deliver my opinion well, I believe that the assessment in my original post is still dead-on: Continue reading

Clueless: should humans have only one leg, and which side?

A recent article on Information Week titled “Global CIO: How Gen Y can kill collaboration projects” spends a page or two justifying why “pleasing Gen Y workers” is the wrong reason to deploy collaboration, and how instead CIO’s should be concerned about engaging their customers better    (???!!!)

Of course, the article in question is clueless, just as the title of this one is. Couldn’t resist ranting about it… Continue reading

The future is for nimble collaboration platforms, like box

I have always liked box (used to be box.net): nimble, reliable and totally unobtrusive cloud-based content management (CBCM). A simple idea, a simple implementation: store your files in the cloud, keep them automatically synched to your devices, collaborate on them with a small group of people. That market is both crowded (all sizes of players, from Google to Microsoft to Zoho to Dropbox to…) and quickly evolving to adapt to the impact of social networking. box‘s latest announcements seem to indicate that the company’s is moving to adapt, and I like a lot the point it’s heading to.

Continue reading

The “puppet question” about SharePoint

I answered a question today about comparing SharePoint (SPS) and some of the new collaboration tools like Chatter, Jive and others in a Focus discussion. The question was quite narrow (“How do they compare“), and I responded accordingly.

But this is rarely a question that means what is says. Rather, it’s a “puppet question”, an avatar for a much more wide-ranging question that for one reason or another is avoided in its truest form; just like puppets are used to facilitate difficult dialogs (a meme that entered the collective with “What about Bob” fame), this is the facilitating substitute. Continue reading

Crowd wisdom or mob idiocy?

It’s hard to get clean impartial perspectives into the social computing wave that has engulfed consumers and is conquering businesses as well. So, how do we go about trying to develop a price/benefit rule of thumb for deploying social platforms? One possible way is relying on our own experiences. Yes, it may not have a lot of scientific rigor, but I (as many others) prefer a gut feeling supported by my own experience (recognizing myself  as just an average, common guy, the kind that changes lanes just to see that everybody else just did the same) to an elaborate rationale from a pundit that has a lot invested on remaining in that category.

Let’s take, for example, “Crowd Wisdom”, that magical emerging characteristic of social networks whereby the aggregate collective brain becomes supposedly much more intelligent than my own. Continue reading

Return on Investment or Return on Faith?

In a recent engagement, I worked with a team interested in deploying social services, to help them define the issue as a product initiative, and to collect data and available metrics that could help define Go/NoGo gates could be built into the initiative. The process was both fascinating and frustrating, and I would like to share some of the patterns that emerged.

Continue reading

iPad: a timid, luke-warm, defensive move from an Apple with no gonads

I have been using the iPad for two days, savoring its nuances and details. I will spare you the review (good reviews have been already written). Rather, I am going to share with my belief that Apple has been finally castrated by suits. Innovation is dead, long live good business. So much care has been put into making sure that the (increasingly stale) advantage Apple holds in packaging and integration is preserved and protected from cannibalization, that the iPad (and the company, and Jobs) have lost their balls.

Jobs’ life-long envy of “what it could have been” has just been put to sleep: Apple has become Microsoft.  Continue reading

Reason No. 2 why Social CRM is an oxymoron

Let’s say that every large company out there (you only care about CRM when you are large) all of the sudden changes their hearts; starting today, they will care about customers, they will want to establish meaningful relationships with them (meaningful Relationships require trust, trust requires caring, and vice-versa). Even if that happened today, tomorrow, and a hundred years after, Social CRM would still be an oxymoron, a catch phrase invented by the enterprise-1.1 vendors like SalesForce.com. Continue reading

Reason No.1 why Social CRM is an oxymoron

Social is all about people, their relationships, the way they connect. People who worry about the social enterprise care about a new way for people to help each other.
CRM is all about ignoring people (let them talk to the automated receptionist). The last ‘relationship management’ thing CRM did related to you was to mine the hell out of your records to shove product and no support down you throat, and hanging up on support at the same time…

Remember MCi and AT&T calling you 100 times a day? That was CRM at its ‘best’. Continue reading

Apple becoming Big Brother, censoring you and I as well

The article in Baseline looking at how Apple is stifling innovation shyly touches in one slide what I think is the biggest problem with Apple: too much power derived from total, arbitrary control over device, software and even purchasing choices. Not surprisingly, that power falls in the hands of a monumental egocentric like Jobs, and it becomes worrying.

I am an Apple fan, and as a consumer probably in the 97 percentil when measured by reliance and expenditure on Apple for personal AND business computing devices. But I have started to be alarmed too, and despite all previous proclamations, have decided NOT to buy the iPad, and to seriously look at switching away from the iPhone.

When Apple decides to keep OUT of the iPad technology that has become ubiquitous, just to REDUCE and without arbitration curtail what I can do with the device, it goes too far.

It goes even further, waaaaaay too far, when it decides in a non-transparent way which apps I can buy or not. No, not apps that could drain batteries (miserable excuse to keep Adobe out of their devices). The decision is taken on CONTENT; in other words, a megalomaniac decides what I can see.

Not that I would use the iPhone to buy porn: the device screen is too small to enjoy it. But who the hell is Jobs to decide what I can do with a device I paid good money for, and which has as competitors wonderfully open devices? Fuck, I left my country of birth to leave authoritarian despots behind, I am not going to take it from Apple. It’s not a matter of motivation: whether the decision is taken to make more money on me or to control my thinking or whatever: it still SUCKS.